Email Notifications

Email sent for every new location received on the tracking session. Ping frequency set up for every 15 minutes? You better believe you're getting 4 emails an hour on each load, buckle up 🤘

Email sent for any arrival and/or departure captured on a shipment including address and event time captured. Whether via geofence, driver reported, or carrier reported. 

Email sent when a shipment falls into a 'Behind' or 'Can't Make It' status. Every update captured where driver is running late will trigger a new email. Duplicate alert suppression is available. 

Email sent when a shipment falls into an 'Offline' or 'Tracking - Waiting For Update' status. Learn more about this status here: Tracking Statuses

Email sent if MacroPoint has not received an update from the carrier and the pickup appointment has passed.

Automated email when MacroPoint receives an error response attempting to return data to a customer's endpoints. 

Email sent when a carrier and/or driver sends required form information and/or POD images.

Alert when a delivery is not captured within the tracking duration set on the tracking session.

Email sent when driver submits a new message via the MacroPoint for Truckers mobile app.

Daily email of all new carriers activated for telematics tracking from both self-service and wishlist workflows.

Email sent when any new enhance shipment status is received on a load. Typically for LTL, ocean, air, and rail tracking.

A one-time email sent when a load starts tracking providing basic shipment details and a link to the load to view updates.

Email alert when a temperature received on a cold chain shipment is out of the minimum or maximum temperature range set on the load. 

Email sent when consecutive in-transit updates are captured in the location. Number of consecutive locations is configurable before alert is triggered.